ICEBOX RENTALS - PRIVACY POLICY

Last updated: July 2025

IMPORTANT: This Privacy Policy explains how ICEBOX Rentals collects, uses, and protects your personal information when you use our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Identification: Name, email address, phone number, physical address
  • Financial Information: Payment details (processed securely through Paystack)
  • Usage Data: How you interact with our website and services
  • Device Information: IP address, browser type, operating system

2. How We Use Your Information

We use your personal information to:

  • Process and manage your appliance rentals
  • Provide customer support and service
  • Improve our products and services
  • Send important account/service notifications
  • Prevent fraud and ensure security
  • Comply with legal obligations

3. Data Protection

3.1 We implement appropriate security measures to protect your personal information.

3.2 All payment transactions are encrypted using SSL technology.

3.3 We regularly review our security procedures to ensure they meet industry standards.

4. Data Sharing

4.1 We do not sell or rent your personal information to third parties.

4.2 We may share information with:

  • Service providers who assist with our operations (e.g., payment processors, delivery services)
  • Legal authorities when required by law
  • Business partners in case of mergers or acquisitions

5. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data (subject to legal requirements)
  • Opt-out of marketing communications
  • Withdraw consent where processing is based on consent

6. Cookies and Tracking

6.1 Our website uses cookies to improve user experience and analyze site traffic.

6.2 You can control cookies through your browser settings.

6.3 We use Google Analytics to understand how visitors use our site.

7. Data Retention

7.1 We retain personal information only as long as necessary for the purposes collected.

7.2 Rental contract information is kept for 5 years after contract completion for legal and tax purposes.

8. International Transfers

8.1 Your information may be transferred to and processed in countries other than South Africa.

8.2 We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a new "Last updated" date.

11. Contact Us

For any questions about this Privacy Policy or your personal information:

ICEBOX Rentals
Email: privacy@icebox.co.za
Phone: +27 62 529 3854
Address: 123 Appliance Street, Johannesburg, South Africa
Back to Home